privacy policy

At Doraa Saada, we respect the privacy of our customers and handle order and communication data carefully for use in store operations, order processing, delivery, and customer service.

The data we collect

  • Name, phone number and email address when creating an order or contacting us.
  • Delivery address, emirate, and region for shipping and delivery arrangements.
  • Order details, payment information, and order status for processing, accounting, and after-sales service purposes.
  • Basic technical data such as IP address and browser type to improve security and user experience.

How do we use data?

We use data to confirm orders, process them, arrange delivery, send order status updates, respond to inquiries, process return or exchange requests, and improve site and service performance.

Payment and service providers

Payments may be processed through approved third-party payment providers. We do not store full card details on the site, and payment is subject to the terms and policies of the service provider used.

data sharing

We do not sell customer data. We may share the minimum necessary data with shipping companies, payment gateways, and technology service providers involved in operating the store and fulfilling orders.

Cookies

This website uses cookies to process purchases, log in, remember preferences, and analyze performance. Customers can control their browser settings; however, disabling certain cookies may affect the shopping experience.

Customer rights

You can request to correct your data or inquire about its use by contacting us. We may need to retain some data for regulatory, accounting, or application documentation purposes.

communication

For any privacy-related inquiries or order data, please contact us via WhatsApp. +971 58 916 6047 or email jarehsaeduh@gmail.com.